Trying the Victorinox repair service for the 1st time and sent it in to their Monroe Center in Connecticut.
Summary
- Day 1 - Create Repair Order online
- Day 1 - Mailed to Victorinox - Paid for USPS - $5.85
- Day 6 - USPS delivered to Victorinox
- Day 11 - Victorinox email received knives
- Day 17 - Victorinox emailed shipping w/ UPS tracking
- Day 18 - Victorinox charged $5.41 per knife
- Day 21 - Received my knives back
Total Cost $ 16.67
Total time for repair was 3 weeks from printing form to receiving back my knives. 2 weeks (11 days) was for shipping transit time so actual repair was about 1 week (10 days).
Overall, quite good. Huntsman is spectacular. Explorer is functional again, but due to its age might be better to buy a new one than seek a repair.
The new scales alone are wow! Absolutely stunning like a gleaming gem. Thank you again Victorinox.
For $17 it’s not cheap, but reasonable.
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